1. EXECUTIVE SUMMARY
First Response Healthcare provides home healthcare services in the convenient comfort of the home of the patient or hotel room for a visitor to the Emirate of Abu Dhabi. Our team shall be available 24/7 to give the best medical care to the community.
The management of First Response Healthcare reviews Services provided to the patient and community regularly by Patient Satisfaction Survey, Client Feedback and Monthly KPIs data
2. PURPOSE & SCOPE
To establish a guideline and reference to the patient, family, staff and stakeholders regarding the Home Healthcare Services provided by First Response Healthcare
3. POLICY STATEMENT
First Response Healthcare has a defined scope of Home Healthcare services which is communicated to the patient and family members during the initial home visit by brochure/pamphlet. The referral sources and other stakeholders are made aware of the scope of service via email, phone call, website and marketing.
4. DEFINITIONS AND ABBREVIATIONS
FRH – First Response Healthcare
5. TARGET AUDIENCE
First Response provides long term and short term home healthcare services to patients needing Physician Visit at Home and Homecare Nursing. First Response Healthcare Services covers patients of all ages (0 year old and above)
6. PROCEDURE AND RESPONSIBILITY
Based in Abu Dhabi, UAE (1227, 12th Floor, Aya Business Center, ADNIC building, Khalifa street, Abu Dhabi. Office Hours: 24 Hours Open). First Response Healthcare shall provide Doctor or Nurse visit anywhere within the Emirate of Abu Dhabi, UAE
PAYER SOURCE – The payer source shall be DAMAN/Thiqa or Self Pay for visitors or residents in the Emirate of Abu Dhabi. The Payer Source will cover all fees.
REFERRAL SOURCES – Referrals may come but not limited to:
– Self-Referral by Patient who would like a GP Physician Consultation in the comfort of their home or hotel room.
– Referral by Hospital Facility
– Referral by Hotel Facility on request by Visitor/Guest
– Referral by Treating Physician
HOME HEALTHCARE SERVICES OF FIRST RESPONSE HEALTHCARE
We aim to provide comprehensive home healthcare and home nursing services in Abu Dhabi. We believe that home patient services should display professional care to your loved ones as much as we want our loved ones to be treated. With this guiding principle, we want to give our patients the best homecare service while our patients enjoy the quality and comfort of life at the convenience of their own home. First Response Healthcare will provide following home healthcare services:
6.1 DOCTOR VISIT
Our medical team includes General Practitioner Physicians who shall provide health consultation, assessment, diagnostic checkups, treatment/prescription and medical health checkups in the comfort of the home or hotel room. As per assessment and review of patient an appropriate referral to specialist physician or hospital facility shall be done.
6.2 DIABETES MANAGEMENT
First Response Healthcare provides program for patient diabetes regimen. Our healthcare team can assist patient in insulin administration as well as educating them on proper diet, self-care and independent administration of medicine.
6.3 SENIOR CARE
Our healthcare teams members provide care with compassion and will make you feel at ease as your beloved elderly is in the care of highly skilled and competent professionals. We provide continuous long-term supportive homecare such as assistance on activities of daily living, tube feedings (PEG or NGT), TPN, stoma care, tracheostomy care, catheter care, pain management and respiratory therapy.
6.4 MATERNITY AND NEWBORN CARE
At FRH we understand the challenges during the period of pregnancy. FRH team of professional nurses will provide the optimal care in assisting our patient’s daily activities while providing health education and support during their pregnancy period, assisting in hospital facility admission for labor and delivery. After birth of newborn and discharge to home by the hospital our team will ensure to monitor the health of both the baby and the mother.
6.5 PEDIATRIC CARE
FRH offers expert care for your baby and child in a tender and loving way. We organize activities, supervise and monitor the safety of your children in the care of our skilled nurses. As a caregiver we play a role in the social development of the baby and child by greeting with smiles and reacting to achievements with genuine enthusiasm. We also provide healthcare assessment and clinical care as required by your baby and child. We assist you with reminders for your child’s immunization schedule.
6.6 ADMINISTRATION AND MANAGEMENT OF MEDICINE
We provide assistance in administration of prescription medications including complex medicines under our physician supervision to ensure that the patient’s optimum level of health is met.
6.7 WOUND CARE
Our healthcare professionals are well-trained and expert in rendering wound care to clients suffering from pressure sores and those who have undergone surgical procedure. Our team is also dedicated in providing education to patients on basic wound treatments.
6.8 DIAGNOSTIC LAB TESTING
We perform various diagnostic procedures in the comfort of your home and necessary samples for laboratory evaluation are collected as ordered by your treating physician.
6.9 POST HOSPITAL DISCHARGE CARE
First Response Healthcare provides specialized supportive homecare nursing for patients who need continuous bed side care after discharge from the hospital.
FRH team provides continuous supportive care for patients with stroke, heart conditions, chronic illnesses and neurological diseases. Our healthcare professionals are dedicated in assisting our patients in performing activities of daily living like bathing, dressing, feeding, toilet routine, walking etc. Our highly skilled nurses provide special care for patients who need professional care such as TPN, medication (IV and Oral), stoma care, PEG and NGT feeding, catheter care, tracheostomy care, pain management & respiratory therapy at the convenience of your home setting.
Our medical team provides long term homecare services to patient with stroke, heart conditions and chronic illnesses (COPD, Diabetes)
7. DISTRIBUTION LIST
Medical Director, Management Office, FRH Team
Joint Commission International Accreditation for Homecare. First Edition. USA: Joint Commission Resources; 2012
9. SPECIAL INSTRUCTIONS