Frequently Asked Questions (FAQs)

First Response provides licensed and experience health care professionals at home on demand such as doctors, nurses and physiotherapists. We are committed to provide following services 365 days a year 24/7:

• Doctor on Call
• Physiotherapy On Call
• Wellness at Home
• Pharmacy at Home
• Devices at Home
• Homecare Nursing

Our Doctor-on-Call Service is designed so you get a doctor on demand when you want, where you want. Using our Doctor-on-Call services you can get a Doctor on demand to visit you at your home, office or hotel in all parts of Dubai reaching to you in just 30* minutes. Our doctors will be travelling to you on demand to provide an urgent highly personalized private consultation and immediate quality medical care treatment.

* – Depending on your location in Dubai

• Patients who are recovering in recent surgery or operation
• Patients with degenerative diseases
• Patients who were discharged in the hospital or home care who requires extended care
• Patients who require daily assistance in order to live independently at home
• Patients who are terminally ill

All of our nursing staff are licensed by Dubai Health Authority (DHA) and undergo careful selection and training before induction into the healthcare team.

Our Homecare Nursing team led by the Physician incharge creates or develops care plans tailored to the patient’s requirements. Cost is determined and discussed with the family member after the clinical team does the assessment.

Yes definitely, this can be arranged anytime at your convenience when you want and we are more than willing to discuss the plan of care for you or for your family member.

We do the initial visit by our doctor and senior nurse and the quotation is provided. The client shall have our nursing services initiated round the clock within 24-48 hours of services confirmation.

No. Your loved one’s condition shouldn’t stop you from performing your daily routine such as work or traveling.

We maintain strict confidentiality of our client data and medical records. Only the clinical team and administration that works closely with our clients have the access to your personal details. First Response Healthcare follows strict internal policies and procedures in maintaining relevant to privacy and healthcare information.

Patient Rights signify that you are in control of your health and the decisions about your health. First response Healthcare is passionately committed to supporting your decisions. We support a Patient Bill of Rights and Responsibilities which lists out the Patient Rights of an individual receiving home healthcare including the right to participate in the healthcare decisions that directly affect them and the responsibilities the individual accepts in participating in these decisions. Knowing your rights and role as a patient will help you make better decisions about your health care.

Yes we do. You can contact the customer service directly 24×7, and report your complain. We will conduct a proper investigation and will revert with qualified feedback as soon as possible.

Our licensed nurses are qualified to provide nursing care for patients who decide to travel abroad to seek further treatment. We can also arrange nursing care upon the patient’s arrival to UAE.

Yes, our nurses can provide assistance while the patient is still admitted in the hospital. Our assigned nurses can accompany the patient and family in the hospital upon admission for proper endorsement of care and other necessary healthcare information but they are not allowed to perform their duties for this will cause potential conflict with the hospital’s medical staffs.

We can arrange medical equipment based on the patient’s needs. For short term usage rental option is also available.